At dk168, your privacy is not an afterthought — it is a foundational commitment. This Privacy Policy explains precisely what personal data we collect from Members in Indonesia, how we use it, who we share it with, and what rights you hold over your own information.
dk168 ("we", "our", "us", or "the Operator") operates the online casino and sportsbook platform accessible at dk168.lat (the "Platform"). We are committed to protecting the privacy and personal data of every individual who interacts with the Platform, in particular our registered Members based in Indonesia.
This Privacy Policy sets out how dk168 collects, uses, stores, shares, and protects personal information in accordance with internationally recognised data protection principles. It also explains the rights available to you in respect of the personal data we hold, and how you may exercise those rights by contacting us at [email protected].
By registering an Account, depositing funds, placing wagers, or otherwise using the dk168 Platform, you acknowledge that you have read, understood, and accepted the data processing practices described in this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.
The following key terms are used throughout this Privacy Policy with the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a living natural person, either directly (e.g., full name, email address) or indirectly (e.g., device ID combined with usage patterns). |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, transmission, erasure, or destruction. |
| "Controller" | dk168, the entity that determines the purposes and means of Processing Personal Data collected through the Platform. |
| "Processor" | A third party that Processes Personal Data on behalf of the Controller under a written data-processing agreement — for example, a payment gateway or cloud hosting provider. |
| "Member" | Any natural person who has successfully registered an Account on the dk168 Platform and is at least 21 years of age. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of the data subject's agreement to the Processing of their Personal Data for a stated purpose. |
| "KYC" | Know Your Customer — the identity and age verification process conducted before withdrawal processing or at any other time the Operator deems appropriate. |
| "Cookies" | Small text files placed on a user's device by the Platform to enable session management, analytics, personalisation, and fraud detection. |
dk168 collects only the Personal Data that is necessary and proportionate to the purposes described in Clause 5. The categories of data we collect include:
3.1 Identity & Contact Data
3.2 Identity Verification (KYC) Data
3.3 Financial & Transaction Data
3.4 Technical & Device Data
3.5 Behavioural & Gaming Data
3.6 Communications Data
We do not intentionally collect or store sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health information is voluntarily shared in the context of a responsible gaming self-exclusion request — in which case it is processed solely for the purpose of administering that request.
Personal Data is collected through the following channels:
dk168 processes your Personal Data exclusively for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your Member Account; processing login authentication and account recovery. |
| Identity Verification (KYC) | Verifying your identity and age to ensure you meet the 21+ eligibility requirement and to comply with anti-money-laundering obligations. |
| Payment Processing | Facilitating deposits and withdrawals via local Indonesian bank transfers, e-wallets, and USDT; reconciling transactions and resolving payment disputes. |
| Contract Performance | Delivering the gaming services, sportsbook markets, bonus offers, and other features described in the Terms & Conditions. |
| Fraud & Security | Detecting, investigating, and preventing fraudulent activity, bonus abuse, account takeovers, money laundering, and other prohibited conduct. |
| Responsible Gaming | Monitoring gaming behaviour to identify signs of problem gambling; administering deposit limits, self-exclusion requests, and session reminders. |
| Customer Support | Responding to enquiries, complaints, and disputes; maintaining records of support interactions for quality assurance. |
| Platform Improvement | Analysing aggregated usage patterns to improve game selection, site performance, and the overall Member experience. |
| Marketing & Promotions | Sending personalised promotional offers via email (where you have provided consent) relating to new games, seasonal campaigns (e.g., Idul Fitri, Ramadhan, Imlek promotions), and exclusive Member rewards. You may opt out at any time. |
| Legal Compliance | Meeting obligations under international licensing conditions, anti-money-laundering regulations, and any lawful request from an authorised regulatory or law enforcement body. |
dk168 processes Personal Data on the following legal bases:
dk168 may share your Personal Data with the following categories of recipients, strictly on a need-to-know basis and subject to confidentiality obligations:
All third parties that receive Personal Data from dk168 are required to handle it in accordance with applicable data protection principles and may not use it for any purpose beyond that for which it was shared.
dk168 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration & KYC documents | Duration of active Account plus a minimum of 5 years following account closure, in accordance with anti-money-laundering record-keeping requirements. |
| Transaction records (deposits & withdrawals) | Minimum 5 years from the date of each transaction. |
| Gaming session records | Minimum 3 years from the date of each session. |
| Customer support communications | 3 years from the date of the last interaction. |
| Marketing consent records | Until consent is withdrawn, plus 1 year for audit trail purposes. |
| Technical / server logs | 90 days on active infrastructure; archived for up to 2 years for security incident investigation. |
| Self-exclusion records | Permanently, to prevent re-registration during any active exclusion period and to honour permanent exclusion requests. |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual.
dk168 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, alteration, or disclosure. These include:
dk168 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we deploy are as follows:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Essential for session management, login state, security tokens, and load balancing. The Platform cannot function without these. | No — required for service delivery. |
| Functional | Remember your language preferences, display settings, and responsible gaming limits between sessions. | Yes — disabling may affect personalisation features. |
| Analytics | Aggregate, anonymised data on page visits, feature usage, and navigation paths — used to improve the Platform. No individual profiling. | Yes — opt out via browser settings. |
| Fraud Detection | Fingerprinting signals used to identify suspicious device patterns associated with account takeover attempts or bonus abuse. | No — required for platform security. |
You may manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Note that disabling strictly necessary or fraud detection cookies may prevent you from accessing certain features of the Platform or degrade your security posture.
dk168 does not deploy third-party advertising cookies or participate in cross-site behavioural advertising networks. We do not share cookie data with any advertising platform.
As a data subject, you hold the following rights in respect of the Personal Data that dk168 holds about you. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receipt.
Please note that some of these rights are subject to limitations. For example, the right to erasure does not override dk168's obligation to retain transaction records for the minimum periods required by applicable law. Where we are unable to fully satisfy a request, we will explain the specific legal basis for any limitation in our response.
All registration attempts are subject to age verification. If dk168 discovers that an Account has been created by or on behalf of an individual under 21 years of age, we will immediately suspend the Account, forfeit any associated balances in accordance with our Terms & Conditions, and securely delete all Personal Data associated with that Account, except where retention is required by applicable law.
If you are a parent or guardian and believe that a minor in your care has provided Personal Data to dk168, please contact us immediately at [email protected] and we will take prompt action to investigate and, where confirmed, delete the relevant data.
The dk168 Platform does not include outbound links to third-party websites for browsing or marketing purposes. However, game content frames delivered by providers such as Pragmatic Play, Evolution Gaming, or Spribe operate within their own technical environments and may be subject to those providers' own privacy practices in respect of in-game session data.
dk168 is not responsible for the privacy practices of third-party game providers, payment platforms, or any other external service. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the Platform.
dk168 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, Platform features, or applicable legal requirements. When material changes are made, we will notify registered Members via the email address associated with their Account and display a prominent update notice on the Platform for a minimum of 14 days before the revised Policy takes effect.
Minor or clarificatory changes (such as formatting corrections or editorial improvements that do not affect the substance of data processing) may be made without advance notice. The "Effective Date" displayed at the top of this page will always reflect the date on which the current version came into force.
Your continued use of the Platform after the revised Privacy Policy takes effect constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of the Platform and may request account closure by contacting support.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way dk168 handles your Personal Data, please reach out to our dedicated privacy support team. We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 days.
Our support team includes Indonesian-speaking agents available 24 hours a day, 7 days a week — across all Indonesian time zones, from WIB (UTC+7) covering Jakarta and Surabaya to WITA (UTC+8) covering Bali and Makassar, and WIT (UTC+9) covering Maluku and Papua.
For responsible gaming concerns — including self-exclusion requests, deposit limit adjustments, or guidance on problem gambling resources — please visit our dedicated Responsible Gaming page, which provides comprehensive self-help tools and guidance in English.
Six core commitments that underpin the way dk168 handles every byte of your personal data.
Every connection between your device and dk168 is protected by bank-grade TLS encryption. Your credentials, payment details, and personal data are never transmitted in plain text.
dk168 will never sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your information is used solely to operate and improve the Platform for you.
Request access, rectification, erasure, portability, or restriction of your data at any time. We respond to all data rights requests within 30 days, and marketing opt-outs are honoured immediately.
Deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and USDT are processed through encrypted, verified payment channels — your bank details are never shared unnecessarily.
We collect only the data that is strictly necessary to deliver our services and meet our legal obligations. We do not build unnecessary profiles or collect data speculatively for future use.
dk168 enforces a strict 21+ policy. KYC verification is mandatory before any withdrawal is processed. Any account found to belong to a person under 21 is immediately suspended and the data deleted.
With your privacy fully protected, you can focus on what matters — exploring thousands of games, live casino tables, and sports markets at dk168. Join now and experience Indonesia's most trusted online gaming platform.